Business
Foundation

Policy and approach relating to quality

In its corporate philosophy, JATCO positions itself as “a company trusted by society,” with a mission to provide new value to mobility through products and services. We position quality as a companywide important issue, formulate a quality policy based on our quality management system, and promote initiatives toward its realization. From product and development to production, logistics, sales, and after-sales service, we continue to provide superior quality in all situations involving our customers, pursuing customer satisfaction and aiming to be a trusted company.

Quality Policy

Management relating to quality

JATCO has built systems to promote quality enhancement globally. The responsible persons and processes for quality enhancement activities are clearly defined based on a quality management system that is compliant with IATF 16949 and applied globally. As of September 2025, all 11 production bases have acquired IATF 16949 certification. We also implement quality management system training according to each level, targeting new employees and newly appointed managers.

IATF16949 Certification status

Management system relating to quality

In order to pursue customer satisfaction and aim to be a trusted company, JATCO holds a meeting of the Quality Committee every month. The committee is chaired by the corporate officer in charge of the Corporate Quality Assurance Division. The committee promotes the quick solution of issues with product quality and service quality, and also promotes quality improvement activities with the officers of the respective departments.
Furthermore, in order to realize the thorough implementation of compliance, we have built a monitoring and auditing system with a three-tiered structure and are making efforts to strengthen our auditing activities.

Management Promotion System

Monitoring and audit system

Quality enhancement initiatives

Reflection of the opinions of our customers in quality enhancement activities

In order to provide the value expected by our customers and respond quickly to the dissatisfaction, etc., felt by customers, we listen to all of the opinions from our customers and reflect them in all of our quality improvement activities, from development to servicing.

Quick responses to the opinions of our customers and timely information sharing

JATCO responds to inquiries and consultations from our customers through the automobile manufacturers.
Furthermore, we share the opinions of our customers in the market by posting them on the in-house intranet so that they can be viewed by our employees at any time.

Reflection of the opinions of our customers in our products and services

We have put in place mechanisms to reliably share the opinions of our customers in the market with all of our divisions including planning, development, production, sales, etc., and reflect the opinions in our products and services.
The expected value that our customers require from our products differs depending on the customers’ region, age, tastes, etc., and sometimes is also affected by market characteristics such as the degree of adoption of the product and the climate. JATCO uses global design as its basic specifications while also responding in accordance to the needs of the regions.
The Chief Quality Engineer (CQE) leads these activities. The CQE is responsible for reflecting the customer perspective in our products and services from the planning stage.

Initiatives to foster a customer perspective

To realize superior quality, it is important for each and every employee to work from the perspective of our customers. JATCO is fostering good mindsets through company-wide training and daily sharing of feedback.
We have been holding the JATCO Quality Forum since 2006, which introduces quality initiatives and improvement activities based on the opinions of our customers in the market through display and hands-on events to deepen understanding. In fiscal year 2024, approximately 4,000 people participated in these events, contributing to the enhancement of quality awareness.

Enhancement of the quality of products and services

In order to enable our customers to use our products comfortably and with peace of mind for a long time, we are enhancing quality to satisfy as many of our customers as possible, by reliably ascertaining the dissatisfactions of our customers and implementing countermeasure activities in all of our processes to eliminate them.

Market quality improvement activities

Initiatives for quick quality improvement in the market

JATCO has taken permanent countermeasures such as ascertaining the state of complaints and defects, through the automobile manufacturers, of sales companies and of customers who have entered the Customer Service Office, etc., sharing the information with the Development Department and the Production Department, and investigating the cause and considering countermeasures, etc., in order to encourage prevention of the spread of the defects.

The concept of market quality survey and analysis activities in five phases

Furthermore, as a consequence of the corporate activities of JATCO expanding globally, there is a possibility that the complaints and defects could occur in regions around the world. In order to quickly analyze those kinds of defects and analyze the factors behind them locally, JATCO has established survey bases in seven locations: Japan, the United States, Europe, China, South Korea, Mexico, and Thailand. At these survey bases, we are implementing market quality survey and analysis activities divided into five phases.

Regarding fair and quick responses to serious defects

We understand that it is our responsibility to make our best effort to ensure that defects do not occur in the products, and at the same time it is also our responsibility to prepare for emergencies in the building of powertrains, which are a complex industrial product.
JATCO’s basic position is to mount a transparent, fair, and quick response. Specifically, we give top priority to ensuring the safety of our customers, minimizing inconvenience to them, and complying with laws and regulations, which leads to quick repairs.

Initiatives with partners

JATCO works together with our partners to tackle quality enhancement in all of the production bases from the component design stage, including the risk response concerning the quality and supply of the components.

Management of risk evaluation and reduction promoted with our partners

We are strengthening global quality management, confirming the quality management status of the production processes in each of the bases of our partners on-site and with the actual products, and supporting the improvement activities of our partners so that they can satisfy the JATCO’s required levels.
Furthermore, we are working on a variety of quality enhancement measures such as carrying out joint improvement activities which involve not only our partners who deliver components to JATCO but also the secondary partners who produce the constituent components of those components.

Auditing and training for product safety and quality enhancement

In order to ensure the quality of delivered components, JATCO works together with our partners to implement audits.
A variety of processes are necessary before one component is delivered from a partner to JATCO, from the confirmations of the planning stage to production of design drawings, construction of prototypes, checks of performance, ensuring the system of mass production, among others. JATCO has stipulated the quality assurance activities necessary in this series of steps as the quality management standards for its business partners, and has put in place mechanisms to ensure that accurate components are delivered by executing these activities for all of the components, one by one.
JATCO is supporting partners who are compliant with the Partner Health Check, which is JATCO’s own partner quality evaluation standard. We confirm the worksites of our partners, including confirmation of whether or not there are clear identification methods for good products and defective products, and mechanisms for trouble prevention, etc.
Furthermore, we use a quality management system in collaboration with our partners to confirm that materials certification has been acquired for all of the components with regards to not only the manufacturing processes but also the materials of the components. We have built a system which ensures that accurate components are delivered by implementing training about the quality management standards for business partners in all of our partners and rolling out and executing the standards inside our partners.
Furthermore, we are implementing diagnoses of delivery quality and market quality, etc., using the partner scorecard, and we are also implementing partner plant audits to confirm management systems. Through these diagnoses and audits, we are regularly confirming the mechanisms for the stable supply of good quality components and the implementation status of continuous quality improvement activities.